Cancellation Policy

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HSTS CANCELLATION POLICY

Student Membership

  1. Requests to cancel training and monthly fees must be received before the 24th of the previous month of leaving to eliminate fees being charged.
  2. No refunds will be issued after this date.
  3. Cancellations must be made by the account holder (the account holder is one where funds are taken each month from GoCardless).
  4. If you choose to leave before your yearly membership is due to expire, you will not receive a refund for membership.
  5. Please do not cancel any payments due to be paid out.
  6. Any cancellations are approved in person, by phone call or e-mail. It is effective when we have acknowledged the request (up to 4 days).

Events

  1. HSTS have the right to cancel any event that have a low number of attendees where it will not be viable to run a class, financially.
  2. Any student booked onto the event will be given the option to be registered onto the next event or given a full refund via the original payment method.
  3. Students that cannot attend an event must give notice of a minimum 5 days before the event date to receive a full refund or transfer to the next event, any requests or no shows after this date will not be eligible for a refund and will have to pay for the next event taking place.